FAQ | Fernandelicious

Yes, I can. But I don't do this as I like all my cakes to be unique.

Fernandelicious does not directly copy other designers cakes. We will however, use inspiration to design your dream cake. Photos will be used as a guide only and exact cakes will not be replicated.

Yes, I do. These will also be listed on your quote.

Upon overall design of your cake being finalised and proceeding with the order, a 50% deposit will be required within 7 days of the final quote being issued.
Any quotes issued are valid for 7 days from date of issue. After which time, other orders may be accepted and your order may be unable to be fulfilled.
If the deposit is not received within this timeframe the booking may be cancelled at my discretion.
Upon receipt of the deposit, your booking is secured and the quoted price remains fixed for the details outlined in the quote.
The balance of the quote is due in full no later than 2 weeks before your order is required.
If the event is less than 14 days away, the quote will be due in full 4 days from the date it is issued.
Method of payment is via Cash or Direct Deposit. Please note I do not accept cheques nor do I have eftpos facilities.
Failure to make payments by the due date MAY result in your order being cancelled; please contact me asap to discuss any problems/ possible late payment.

All requests for cancellation must be made in writing.

If a cancellation is received and it is more than 4 weeks prior to the agreed completion date your deposit will be refunded less a 25% processing and administrative fee.
If a cancellation is received and it is less than 4 weeks prior to the agreed completion date your deposit will be forfeited. This is because all bookings are date specific and your deposit will be used against other orders which were declined for your booking.
If a cancellation is made less than 4 weeks prior to the agreed completion date and full payment has been received, you will forfeit your deposit. The remaining balance will be refunded into your bank account via direct deposit.

Yes, minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.

Should the design change, Fernandelicious will endeavour to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.
Date Changes must be submitted in writing and the new date is subject to availability.
Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
In the event that an agreement not being reached on changes to the revised quote, the normal cancellation procedure is applicable

Yes, you are welcome to supply your own decorations or cake stands for the cake.

If you choose to supply your own ribbons, or decorations, they must be suitable for your cake- e.g. enough ribbon, correct thickness, fabric suitability for the design etc…
Any figurines or cake toppers supplied for your cake, must be able to be easily attached to your cake- preferably being able to stand alone, or with the aide of inbuilt supports.
All cake stands must be suitable size and strength to hold the cake.
All stands should be clearly labelled and awaiting at the venue or delivered directly to Fernandelicious by prior arrangement.
Fernandelicious cannot be responsible for your cake stand not be suitable on the day of delivery. If necessary, Fernandelicious may choose to NOT use your stand if it cannot bear the weight of the cake or is not of a suitable size and diameter.
All items supplied for your cake, must be clearly marked with your name & date.
Any items which do not meet hygiene and food safety requirements will be unable to be used.

Yes, you are welcome to supply your own fresh flowers

If you choose to supply your own flowers, they must be suitable for your cake- e.g. enough flowers for the design, correct correct, optimal size etc…
Flowers must be delivered to the reception venue or to me – at a mutually suitable time.
You are responsible for ordering the correct amount/size of flowers through your florist. Damaged, bruised or poor quality blooms supplied by you are your responsibility. Please don't hesitate to call me or to pass on my details to your florist if you have any questions.

Yes, set up and delivery is available for some cakes.

Delivery is available upon my discretion; charges for delivery will apply & will be subject to location of venue.
Easy access to the venue needs to be available (eg; Close parking, lift access to higher levels )
The Cake table needs to be level, stable, clothed and ready for cake placement
The room should be a suitable temperature for your cake- Air conditioning is best
You are welcome to collect your cake Cake pick up times will be mutually agreed upon. Weekend pick ups are available from 10am - 2pm. Cake pickup is from Clayton South, Melbourne.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the handling of the cake once it leaves my possession

Where cakes are covered in fondant (or have sugar paste figurines), these should not be refrigerated as this may cause the icing to run due to condensation.
Where cakes are covered in buttercream, these should be in the refrigerator. Take the cake out of the fridge about 30-45 minutes before serving.
Storage of these items should be in a refrigerator or a cool, dry, dark place out of direct sunlight & away from heat.

Fernandelicous will not be held responsible for any allergies. Unless it is specified otherwise on your order, products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens. It is the clients responsibility to inform their guests of any risks.

Fernandelicious cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport we are not responsible for any damage that may be caused during transportation.

Fernandelicious reserves the right to use any photos we take of your creation for any media related activities such as our website, Facebook, Instagram or advertising.